# Troubleshooting

<details>

<summary>I can't login to Chaty</summary>

If you can't login to Chaty, try using the "Forgot your Password" link on the login page. \
\
Alternatively if you can't login from your office, you might have an internal firewall blocking you. Get your IT team to whitelist the following domains: app.chaty.com.au api.chaty.com.au app.chaty.ai api.chaty.ai

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.chaty.ai/account-settings/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.