# Users ### Adding Users To add users that can login to the system or to redirect calls to them; 1. navigate to Settings > Users 2. Click on "Create" and complete the form 1. **Name** - The full name of the user 2. **Phone** - Enter in the phone number of the user. This phone number needs to be unique in this account 3. **Email** - The email of the user needs to be unique across all Chaty account. ie: you can only have access to one instance of chaty per email address. 4. **Context** -The context is used by the AI to determine what the role of this user is for when callers ask to speak with someone. For instance you might describe the user as "James is responsible for accounts and can take payments for invoices. If a caller asks to pay an invoice the AI will use this context in order to determine which user to forward the call to. Users aren't enabled to receive calls, you need to enable them on the [Call forwarding settings](/configuring-your-agent/call-forwarding.md) page. 5. **Active** - User's can't login and they will stop recieving calls if the Active checkbox is unticked. 6. **Shift Hours** - You can enter in the working hours of this user to determine when they will be available for call forwarding. There are no limits to how many users you add to Chaty. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.chaty.ai/account-settings/users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.