# Human Transfer {% hint style="info" %} Note: There are additional [charges for call transfers](/configuring-your-agent/call-forwarding-charges.md) to landline and mobiles. {% endhint %} Chaty has the ability to handover calls to a 'real human' on the following conditions: * If the agent (after 3 attempts) is unable to understand the caller * If the caller asks to speak to a human, and the setting "Allow the user the ability to request to be transferred" is set. * If the agent doesn't know the answer to a question and the setting "Allow the agent the ability to transfer the call if it doesn't know the answer" has been ticked. To modify these settings, Navigate to "Human Transfer" on the left menu. If the failover phone number is not answered, the AI will attempt to take a message and this message will be emailed to the Email address/s on this screen. The failover phone number can only be a local landline or mobile number within the country the Phone Agent is setup for. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.chaty.ai/configuring-your-agent/human-transfer.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.