# Links

### Overview

Give Chaty a set of helpful URLs (PDFs, menus, price lists, forms, booking pages, T\&Cs, maps, etc.) with short “when to use” context. When a caller asks something that matches the stored context, Chaty offers to sms them the most relevant link. If the caller agrees, Chaty sends an SMS with the link and returns to the conversation. 

Additionally, if you allow bookings to take place through Chaty, Chaty will;

* offer to send a booking link via sms to complete the booking on their phone,
* if the user is having issues with their booking (during the booking process) it will offer to send a booking link via sms.

{% hint style="info" %}
Note: This feature is only available to callers, that are calling from a mobile phone number. 
{% endhint %}

### Why it’s useful

* Removes friction: callers don’t have to scribble URLs.
* Cuts handle time: complex answers (“what’s the full price list?”) become a one-tap send.
* Increases conversions: “Want me to text you the booking link now?”
* Creates a trackable moment: link opens and downstream bookings can be attributed to the call.

### Adding Links

To create a link that's available to Chaty:

1. If the item you want to make available is a file, you'll need to upload this to your website.
2. Navigate to Links within Chaty and click "Create", and complete the form:
   1. Give the Link a Name eg: Drinks Menu, Event Packages etc...
   2. Choose a type of link
   3. Paste the URL of the link in the URL field, ensuring it's formatted correctly.
   4. Give it some context, for instance. "The drinks menu contains a list of cocktails available to people that come to the bar, with pricing."
   5. If you have a direct integration to your booking system, and If the link type is is a Bookable Product, you can pick the product it relates to in your integration. 


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