# Redirecting your Existing Phone to Chaty

When you create an Agent in Chaty, you will be issued a new phone number. You can use this number by advertising it on your website and promotional documents or you can redirect your existing number through to it. 

### Recommended Call forwarding Method

The best way to manage call forwarding is to promote a 1300 number on your website and marketing material. These numbers typically come with a login dashboard that will allow you to create rules and schedules around call forwarding. Look for a service that supports call routing. 

### **For landlines in Australia**

To redirect your phone number, Open your Phone's Dial Pad, press the keys to enter the forwarding code: \**21\** (your Chaty phone number) \*10#

To cancel the redirection, dial: ##21#

### **For Mobile Phone Numbers on Android:**

Most Androids have settings to allow calls to be forwarded when you choose and also if the call is unanswered.

1. **Open the Phone App**: Tap on the Phone icon on your Android device's home screen. 
2. **Access Settings**: Tap the More icon (three dots) in the top corner of the screen. 
3. **Go to Call Settings**: Select Settings from the menu that appears. 
4. **Locate Call Forwarding**: Scroll down and tap on the Supplementary Services, Call Settings or Calling Accounts option, then select Call Forwarding (Which could be within Carrier related settings). 
5. **Choose Forwarding Type**: Select the type of call forwarding you wish to enable, such as: 
   * **Always forward**: All incoming calls are forwarded. 
   * **When busy**: Calls are forwarded if you are already on a call. 
   * **When unanswered**: Calls are forwarded if you don't answer them. 
   * **When unreachable**: Calls are forwarded if your phone is off, out of service, or in airplane mode. 
6. **Enter the Forwarding Number**: Enter the chaty phone number
7. **Enable the Setting**: Tap on the button to enable or turn on the call forwarding setting. 

To Disable Call ForwardingTo turn off call forwarding, follow the same steps to reach the Call Forwarding settings and then disable the specific option you no longer want to use. 

### **Call Forwarding on iPhone:**

iPhones allow you to turn call forwarding on and off using this feature, but it cannot forward calls if you don't answer your phone.

1. **Open**: the Settings app on your iPhone. 
2. **Scroll**: down and tap on Apps, then Phone. 
3. **Tap**: on Call Forwarding. 
4. **Toggle**: the switch to the "on" position (it will turn green). 
5. **Tap**: on Forward To and enter the full phone number where you want your calls to be redirected. 
6. **Tap Back**: to save your settings. A call forwarding icon will appear in the status bar when it's active. 

### **Call Forwarding for Team Phone Numbers**

To forward Microsoft Teams calls to your cell phone, open the Teams desktop or mobile app, go to **Settings > Calls**, and set your call-answering rules to forward to a New number or contact, entering your cell phone number. On Desktop (Windows/Mac)

1. Click the **three dots (...)** next to your profile picture in the top-right corner.
2. Select **Settings**, then click **Calls** on the left-hand menu.
3. Under **Call handling and forwarding**, choose **Forward my calls**.
4. From the dropdown, select **New number or contact**.
5. Type in your cell phone number (make sure to include your country code and area code)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.chaty.ai/getting-started/redirecting-your-existing-phone-to-chaty.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.