# Rezdy Integration Troubleshooting

<details>

<summary>The products available in Chaty don't match what's in Rezdy</summary>

Chaty stores a copy of your products to speed up responses. To up date the products we are aware of, navigate to integration > Rezdy and click on the "Resync Products" button.

</details>

<details>

<summary>Pickup Locations are not working</summary>

When a booker is asked about pickup locations during the booking process, Chaty will look at the addresses of each of the pickup locations and present only the options that are closest to the caller. This means that you need to ensure that your pickup location addresses in rezdy are actual street addresses.&#x20;

</details>

<details>

<summary>Chaty isn't taking payment for a product</summary>

In order to take payments for bookings in Chaty, you need to Setup Chaty Pay, and then for4 each product set the amount you want Chaty to collect. You can do this in Integrations > Rezdy > Edit the Product and select an option under "Payment Options"

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.chaty.ai/integrations/rezdy-integration-troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.